Business Tech Optimization

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Just like in business, technology success requires vision, motivation, and teamwork.

Making IT work within an organization has very little to do with the technology itself. You can have the finest planks of wood and tools to build your ideal house, but without an architect, a blueprint, and the help of willing workers, you might as well just wait for the big bad wolf to blow down your house. Similarly, the leadership, preparation, and training involved in tech implementation are vital ingredients for making IT a strong asset to your company.

1. An Active and Documented Vision

All businesses have a universal boss—the customer. The needs of the public inspire a CEO’s vision. This vision should trickle down and permeate through the entire company in order for customers to ultimately experience this vision. Those in leadership should make all decisions and strategic moves with the vision in mind. The vision should be in written form—any vagueness that can’t be documented should be thrown out.

2. A List of Strategic Goals

What are the company’s specific objectives? Is it to open an offshore team? Increase sales by 50% in a year? Aim for a list of 1-5 objectives. Also, don’t wait for the CEO to document his vision into a list of specific goals. Since they will most likely be related to IT alignment, the CIO should be next in line to take the initiative of creating the list.

3. A List of Initiatives from the Senior Management Team

Teamwork! Participation! Remember how teachers graded us in teamwork and participation in grade school? They had a reason for it. Five heads are often better than one, and the camaraderie that develops when working together may prevent ugly corporate politics. In addition, this engages everyone to approach IT with an aligned perspective. It also reassures C-level executives that IT resources will focus on meeting the needs of their departments.

4. BIT (Business Information Technology) Leader aka CIO

Muy importante. The CIO is the person for making certain that all departments understand how technology investments contribute to the company's growth. The CIO is more than an IT leader. He/She is the motivating force behind attaining business objectives through innovative technology.

5. Financial Awareness

Smart investments pay back your money’s worth and more (+ROI). Foolish spending simply gives you a plate of buyer’s remorse (-ROI). As time-consuming as it may be, senior management must discuss the following concerns before making a technology investment:

How much is it?
How much money is it going to make?
How much time is it going to save us?
How much money is it going to save us in 1 yr, 5 yrs?

6. Clear Communication

Tech-talk, biz-talk—work through the confusion of languages and speak to be understood. If you can’t explain how the specific technology meets business and consumer needs, you may be in the beginning stages of a tech-letdown. The same advice goes for business management officers—it is unfair to simply expect the IT dept. to address your needs if you’re not going to communicate with them.